Emergency Communications

Welcome to the website of Meriden Emergency Communications, where public safety is our top priority. Every day, our team of highly trained and dedicated public safety dispatchers works tirelessly to ensure the well-being of our community.

With an average of approximately 76,000 administrative calls, 30,000 911 calls, and 50,000 calls of service processed annually, our dispatch center plays a vital role in emergency response. We are equipped to handle a wide range of situations, providing the necessary support and assistance to those in need.

Our dispatchers are more than just skilled professionals. They hold multiple certifications, including Connecticut Public Safety Telecommunicator, American Heart Association CPR, International Academy Emergency Medical, Fire and Police Dispatch Certifications, Criminal Justice Certifications, and National Incident Management System Certifications, among others. These certifications reflect their dedication to continuous learning and their commitment to delivering the highest quality of service.

At Meriden Emergency Communications, we understand the importance of swift and accurate communication during emergencies. Our dispatchers are trained to remain calm under pressure, ensuring that critical information is relayed efficiently to the appropriate responders. We work closely with our partners in law enforcement, fire service, and emergency medical services to coordinate a seamless and effective response to every call.

Through our website, you can learn more about our services, our team, and the measures we take to ensure the safety of our community.

MISSION STATEMENT

The mission of the City of Meriden Department of Emergency Communications is to efficiently and compassionately answer the public’s call for emergency service response, perform accurate and timely call handling and priority dispatch services for the community we serve, and to support police, fire and EMS responders in accomplishing their mission.

LEARN MORE ABOUT OUR DEPARTMENT AND A FEW OF OUR MANY PROGRAMS

Click HERE to Download our Facts About 911 Flyer!

PRIORITY DISPATCH SYSTEM

With these cutting-edge international protocols, our dispatchers have equipped themselves with an even higher level of expertise and efficiency in handling emergency calls.  We understand the importance of every second when it comes to emergency situations, and that's why we have invested in this innovative approach. By following these international protocols, we can ensure that every call is handled with the utmost care, precision, and professionalism

PREPARED LIVE

Prepared Live enables citizens to use their personal technology to improve the 911 process. When you call 911 from your mobile device, you are able to share live video, photo, and GPS location with emergency personnel. You are also able to text with the 911 dispatcher, so even if you can't speak, you can communicate.

TEXT TO 911

Text to 911 provides residents with the ability to send a text message to 911 from a handheld device in emergency situations when it is either unsafe or they are unable to place a voice call. However, voice calls to 911 remain the best and fastest way to contact emergency services whenever it is feasible to do so. Text to 911 is only intended to be used when absolutely necessary or needed.

CT ALERT

The CT Alert Emergency Notification System enables the state and local 911 emergency communication centers to provide essential information quickly in a variety of emergency situations. To learn more or to opt in visit www.ctalert.gov.

CONTACTING OUR DEPARTMENT

To report an emergency, call 911

To report a non-emergency or for routine information, call (203) 238-1911

ADMINISTRATIVE OFFICES

David A. Boyce, ENP—Director of Emergency Communications

(203) 630-6266

dboyce@meridenct.gov

N’koy Moore—Assistant Director of Emergency Communications

(203) 630-6269

nmoore@meridenct.gov

Email Both Administrators Simultaneously

911@meridenct.gov

David A. Boyce is the Director of Emergency Communications for the City of Meriden. With over 25 years of experience in Emergency Communications, David brings a wealth of knowledge and expertise to his role. He has a strong background in training, quality assurance, and  management. For 25 years, David is has been a certified emergency medical technician and he has been an American Heart Association CPR instructor for 17 years. In addition, he is a justice of the peace and a notary public. David's dedication to public safety extends beyond his professional role, as he has volunteered with fire and emergency medical services and served as an Auxiliary Police Officer. He is a member of prestigious industry associations such as NENA (National Emergency Number Association), APCO (Association of Public Safety Communications Officials), MECCA (Managers of Emergency Communications Centers Association and IAED (International Academies of Emergency Dispatch). David also holds the esteemed certification of Emergency Number Professional (ENP). With his broad-based competence and commitment to excellence, David ensures that Meriden's Emergency Communications Department provides services that are of the highest standard.